Frequently Asked Questions

Luna Halong Cruise is designed for travelers seeking a perfect blend of luxury, personalized service, and unforgettable experiences. With expertly trained staff, professional tour guides, and premium services, we ensure that every moment on board is exceptional, relaxing, and Instagram-worthy—all at a great value.

The cruise rate of Luna Halong Cruise includes a premium selection of services and experiences to ensure a luxurious and hassle-free journey and depends on your selected package of Luxury, Bussiness or President.

INCLUDED IN THE CRUISE RATE:

• English-Vietnamese Tour Guide
• Access to Glass-Bottom Swimming Pool
• Outdoor Relaxation Area
• Welcome Drink
• Light Breakfast
• Premium buffet lunch with over 100 Asian and European dishes.
• Halong bay entrance ticket
• Tax, Travel Insurance and Service Charge.
• Drinks, accommodation, massage, kayak (available on Business & President package)

Luna Halong Cruise – A Perfect Getaway for Families with Children

Luna Halong Cruise is 100% family-friendly, ensuring a safe, comfortable, and exciting experience for guests of all ages.

• Kid-friendly amenities: Our ship is equipped with children’s life vests, high chairs which can be set up upon request. We also offer customized children's meals to suit young travelers' tastes.
• Entertainment for all ages: Families can enjoy live music, sightseeing,glass-bottom swimming pool...
• Exciting excursions: Kids and parents alike will love kayaking, hiking, beach visits, and swimming, offering plenty of adventure and bonding time.
• All-inclusive fun: All onboard activities are included in your cruise package, so you can relax and enjoy a stress-free family getaway.

Ready for an unforgettable family adventure?

Just send us a message!

If you have booked directly, a request box allows you to leave us some comments so that we can better cater to your needs. If you have already booked, simply send an e-mail to info@lunahalongcruise.com, +84 1900 9318 or contact us by any social channel like Instagram, Messenger, Zalo, Kakao... and we will answer as soon as possible.

For those who booked with an agent, we recommend contacting your agent directly as it might be helpful for them to know and anticipate your needs at other parts of your trip.

For a comfortable trip, we recommend bringing:

• Sunscreen, hat, and sunglasses for sun protection.
• Insect repellent and hand sanitizer for hygiene.
• Comfortable clothing & walking shoes for excursions.
• Swimwear for kayaking, swimming, or onboard jacuzzi.
• Light jackets or windbreakers for cooler evenings.

Halong Bay is breathtaking all year round! The best time depends on your preferences:

The stunning landscapes of Halong Bay can be explored all year round, each season offering its own unique charm.

• September – April: A favorite time for many travelers, with cooler breezes, lower humidity, and clear skies—perfect for outdoor activities and photography.

• May – August: Expect warm temperatures, tropical showers, and vibrant greenery. Rain showers are usually brief, making way for breathtaking sunsets and moonlit nights over the bay.

No matter when you sail, Luna Halong Cruise ensures an unforgettable journey, offering exceptional service and a magical experience—rain or shine.

Hanoi – Hai Phong – Halong Expressway, the journey from Hanoi City Center to Halong Bay takes approximately 2.5 hours. Luna Halong Cruise offers a comfortable shuttle service or private car equipped with Wi-Fi, USB chargers, and complimentary bottled water for your convenience.

Halong Bay’s calm waters, sheltered by thousands of islands, make seasickness very rare. However, if you are sensitive to motion, it’s a good idea to bring seasickness medication just in case.

Yes, we recommend bringing some cash for:

• Onboard refreshments and souvenirs.
• Tips for the crew (optional but appreciated).
• Purchases during excursions.

Luna Halong Cruise has no strict dress code, but we suggest:

• Light, breathable clothes in summer.
• Warm layers in winter, as nights can get chilly.
• Comfortable shoes for activities like hiking or cave visits.
• Swimwear for water-based activities.

Yes, Wi-Fi is available in select areas, such as the restaurant. However, due to the surrounding karst mountains, the connection may be weak. Instead of staying online, we encourage you to disconnect and immerse yourself in the breathtaking scenery.

Your opinion matters! At the end of your journey, our cruise manager will provide a feedback form where you can share your experience. You can also leave a review on social media or travel platforms by scan QR code on board to help other travelers.

If you leave behind any belongings, please contact:
Your booking agent or
Our hotline: (+84) 1900 9318 or
Email: info@lunahalongcruise.com

Our team will do their best to assist you!